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Customer journey mapping is used to understand how a customer interacts with your brand and website, at all stages of the buying process. Having a clear picture of this means we can make sure the right information is presented at the right time – by your website as well as other digital marketing channels.
Customer Touchpoints
During any customer journey, they will have numerous touch points with your organisation, both on and offline. Your social media channels, email marketing, radio advertising or shop front all contribute to the customer journey, as do conversations with friends and family. Examples include…
- Research on your organisation
- External sources of information
- Seeing advertising and branding
- Engagement with your website and other sources of information (such as brochures)
- Converting or purchasing your product or service
- Feedback on the experience
Red Routes
By gathering a firm understanding of the current customer journey, we can then identify how to improve it, and speed up conversion. Key conversion funnels are known as ‘red routes’ – a term taken from the double red line road markings used for main routes that must be kept clear for traffic to travel smoothly.
For example, User group A wants to buy more of Product C. So your red route should be minimal for that specific user group, who will frequently be using a common journey through the website. In practical terms, this could mean emailing the group with a link directly to the product, or showing a ‘recently bought’ page when they log into their account on your website.
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SKILL SET
Our experience will help you achieve your target goal whether that is increased ROI or cutting edge website.
Our team consists of individuals that are skilled in all facets of the internet and this shows through the quality of our work.
Web Design
20 Years
SEO
20 Years
SOFTWARE DEVELOPMENT
16 years
social media marketing
10 years
digital consultancy
20 years
aPP development
11 Years
Get in touch! We are looking forward to starting a new project.
WHY CHOOSE US
01.
Experienced Specialists
Our team is both experienced and knowledgeable. We ensure that your business needs are handled and executed in a timely manor and this can only be achieved by having the correct people on our team.
02.
Our Support
We understand that supporting our clients is an essential part of all work we undertake and therefore once completed we stand by all our clients in achieving their business objectives through web based technologies.
03.
Our Attitude
One of the main aspects that sets us apart from our competitors and why we have been operating within the web technologies sector for the past 20 years is our attitude and approach to each client both old and new.
Communication
Your convenience is our priority which is why we are always there for our clients
Personal Account Manager
Each and everyone of our clients is always assigned with their own personal account manager.
Always Reachable via Whatsapp
Each and everyone of our clients can reach us through the special whatsapp business app.
24/7 Online E-Mail Support
We make sure that each client can alway reach us through our dedicated email support service.
how we work
01.
STRONG PROJECT & PROCESS MANAGEMENT
Our project managers act as a focal point for all your project-related needs. Project managers are involved in the entire project life-cycle to plan, organise, control and deploy key milestones, deliverable according to your goals. All projects are supervised by our CTO, who is responsible for processes audit and enforcement, as well as for measurement of existing processes against established metrics and process improvements analysis and implementation.
03.
TRANSPARENT LINES OF COMMUNICATION
Transparency enables both you and us to see at a glance, whether we are on track to meet the goals or are blocked on one or more directions, and eliminate these blockers before they cause difficulties, which is why right at the project launch we agree with you on a communication plan tailored to your needs to work on different levels – from core team members to management and all stakeholders that are involved in any given project we undertake and complete.
02.
IN-DEPTH REQUIREMENTS ANALYSIS
Here at Acorn Web Studio we pay special attention to the discovery phase to ensure that the final product fully meets your expectations. Our Business Analysts define easier ways to attain what you need, while Project Managers identify the most suitable development methodology and cooperation model, as well as assemble the most effective project team, and the tech experts work on technical feasibility and select the most efficient technologies and frameworks to undertake your project.
MILESTONES IN 2022
Hand Picked Web & Digital Space Specialists
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Contact Us Today
Contact us for a brief chat about your project, software needs or anything digital related.
Obtain Your Free Proposal
We will provide you with a free in-depth proposal on what we can provide you and your business with and the benefits you can expect to see.
Proceed With Your Project
Once you are happy with what we can provide, we can then commence with your project and commence a solid working relationship.
client reviews
Acorn Web Studio, not only built our websites but also stepped in and developed our in house software that we have been now using for over 6 months and it just makes everything so much easier.
Stephen Demetriou
We approached Acorn Web Studio when we needed an all-in-one solution provider. They built our website, undertake all of our digital marketing and of course built developed our in house tech to work better and smarter.
Alex Antoniou, BUSINESS OWNER
We first started working with Acorn Web Studio back 2014 and since then have not looked back. Our relationship with Acorn Web Studio has gone from strength to strength and will continue to work with them for Years to come.
Hasan issa, MARKETING MANAGER
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Enquiries: info@acornwebstudio.com
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